Troubleshooting
Files that will not load, a tempo that is not found, a click that is off the beat, exports that fail — and what to do.
| Symptom | Likely cause & fix |
|---|---|
Unsupported file type |
MP3, WAV, FLAC, AIFF, OGG and M4A load. Convert the file, or check its extension. |
File too large … Maximum 200 MB |
Export a smaller version — a 320 kbps MP3 of any song is well under the cap. |
Decoding failed |
The file is corrupt or uses a codec the browser cannot read. Re-export it as WAV or MP3. |
This file is … minutes long |
ClickSmith takes songs up to 30 minutes. Split a long set into songs. |
No steady beat |
Speech, pads, rubato or very sparse material. Set the BPM by hand, or tap along while the song plays — the taps place the grid too. |
| Detected tempo is double or half | Press the or 174? offer if there is one, or ×2 / ÷2 in the Tempo tab. |
| Click lands between the beats | Press Snap grid to the music, or put the cursor on the real beat 1 and press Beat 1 at cursor. Fine-tune with the ±1 ms / ±10 ms offset. |
| Bars in the strip are red | Go to worst bar and listen. A tempo change there? Add one (see Check the grid, fix it, and handle tempo changes). A break or fill? Nothing to fix. |
| Click drifts later in the song | The song changes tempo where detection saw none. Add tempo changes by bar — see Check the grid, fix it, and handle tempo changes. |
| My edits are gone | Edits are saved per song, keyed by the file's content: a re-exported or edited file is a new song. The same file comes back with its edits. |
| Accent pattern shows the wrong number of beats | Set the Time signature first; the pattern follows it. |
| 6/8 or 7/8 pattern is cut off on a phone | The accent editor wraps on narrow screens; if not, reload once. |
| Play starts from the beginning after a pause | You pressed Stop or clicked the waveform; both reset to the start. Pause holds the spot and Play resumes. |
| Loop resumes a beat off | Fixed in v2.13 — reload to get the current version. |
Could not decode that sample / that audio |
The click sample or marker file is not readable. Use WAV or MP3. |
Export failed |
The render did not finish — rendering is heavy on long files. Close other tabs, reload, load the song again and export first. |
| Click and song on the wrong sides | The default is click left, song right. Switch to Song L · click R in Export settings; the choice is remembered. |
| Labels in the wrong language | The platform language picker in the top bar sets ClickSmith's language too — see Languages. |
| Settings differ on another device | Click settings sync with your account when you are signed in; the song itself is never stored, so load it again. See Account sync. |
Still stuck?
For account or sign-in problems see Your account.
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