Troubleshooting
Files that will not load, a tempo that is not found, a click that is off the beat, exports that fail — and what to do.
Diese Seite gibt es bisher nur auf Englisch.
| Symptom | Likely cause & fix |
|---|---|
Unsupported file type |
Only MP3, WAV, OGG and M4A load. Convert the file, or check its extension. |
File too large … Maximum 200 MB |
Export a smaller version — a 320 kbps MP3 of any song is well under the cap. |
Decoding failed |
The file is corrupt or uses a codec the browser cannot read. Re-export it as WAV or MP3. |
Tempo not detected |
Quiet intros, rubato or very sparse material. Set the BPM by hand, or use Tap Tempo (four taps for an average). |
| Detected tempo is double or half | Use the − / + nudges or type the value; or change the Subdivision if it is the feel that is wrong. |
| Click lands between the beats | Adjust the Click offset in ±1 ms and ±10 ms steps until beat 1 sits on the downbeat. Zoom in on the waveform to see it. |
| Click drifts later in the song | The song changes tempo. Add tempo changes — see Handle a song that changes tempo. |
| Accent pattern shows the wrong number of beats | Set the Time signature first; the pattern follows it. |
| 6/8 or 7/8 pattern is cut off on a phone | The accent editor wraps on narrow screens; if not, reload once. |
| Play starts from the beginning after a pause | You pressed Stop or clicked the waveform; both reset to the start. Pause holds the spot and Play resumes. |
| Loop resumes a beat off | Fixed in v2.13 — reload to get the current version. |
Could not decode that sample / that audio |
The click sample or marker file is not readable. Use WAV or MP3. |
Export failed / Stem export failed |
The render did not finish — rendering is heavy on long files. Close other tabs, reload, load the song again and export first. |
| Both exports have the same name | They do not: the split is name_click_split.wav, the stems are name_song.wav and name_click.wav. Check the downloads folder. |
| Labels in the wrong language | The platform language picker in the top bar sets ClickSmith's language too — see Languages. |
| Settings differ on another device | Click settings sync with your account when you are signed in; the song itself is never stored, so load it again. See Account sync. |
Still stuck?
For account or sign-in problems see Your account.
Danke für die Rückmeldung.